Refund policy
Last updated: May 20, 2025
At NORVAN™ Comfort, we want you to experience real relief. If you're not completely satisfied with your purchase, we're here to help — please read our policy below carefully.
1. 30-Day Money-Back Guarantee
We offer a 30-day return window from the date you receive your order. To be eligible for a return, your item must meet all of the following conditions:
- The item must be in its original condition, with all original accessories included (magnetic control unit, USB charging cable, packaging)
- The item must be returned in its original packaging
- You must provide proof of purchase (order number or receipt)
Items that show signs of excessive use, physical damage caused by misuse, or are missing original accessories may not be eligible for a full refund. NORVAN™ Comfort reserves the right to refuse a return and send the item back to the customer at their expense if these conditions are not met.
2. How to Start a Return
To initiate a return, please contact us at support@norvan.store with your order number and reason for return. Our team will review your request and provide instructions within 24 hours.
Items sent back to us without first requesting a return will not be accepted.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as Final Sale
- Gift cards
- Items returned after the 30-day window
- Items with physical damage caused by misuse, dropping, or unauthorized modification
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- If rejected (e.g., item is physically damaged due to misuse, missing accessories, or outside the return window), the item will be shipped back to you at your own cost, and no refund will be issued.
Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
5. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service, as we are not responsible for items lost in transit during a return.
6. Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@norvan.store with your order number and photos of the issue. We will review your claim and, if approved, offer a replacement or refund at no additional cost to you.
Claims submitted after 48 hours of delivery may not be eligible for a free replacement or refund.
7. Exchanges
We currently offer exchanges for a different color (White or Blue), subject to availability and the same return conditions outlined above. Exchange requests must be submitted within the 30-day window.
8. Order Cancellations
Orders can be cancelled within 12 hours of placing the order, provided the order has not yet been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the standard return process.
9. Medical Disclaimer
NORVAN™ Comfort EMS Pulse Wrist Massager is designed for general wellness and relaxation purposes. It is not intended to diagnose, treat, cure, or prevent any medical condition. Please consult your physician before use if you have any pre-existing medical conditions, are pregnant, have a pacemaker, or have open wounds near the wrist area.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
By placing an order with NORVAN™ Comfort, you agree to the terms of this Return & Refund Policy.