Shipping policy
Last updated: May 20, 2025
Thank you for shopping with NORVAN™. Please review our shipping policy below for information on processing times, delivery estimates, and order tracking.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will do our best to notify you via email if there is a significant delay with your order.
2. Shipping Times
Once your order has been processed and shipped, estimated delivery time is 5–7 business days, depending on your location.
Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to high demand, carrier issues, weather conditions, or customs processing (for international orders). We kindly ask for your patience if your order takes slightly longer than expected.
For the fastest and most reliable delivery, we recommend selecting Standard Shipping at checkout.
3. Shipping Rates
Free shipping is available on all orders.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress.
If you haven't received your tracking information within 3 business days of placing your order, please contact us at support@norvan.store.
5. Shipping Address
Please make sure your shipping address is correct and complete at checkout. NORVAN™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible after placing your order — we cannot guarantee changes once an order has been processed.
6. Delays
While we strive to meet the estimated delivery times above, NORVAN™ is not liable for delays caused by shipping carriers, customs, natural disasters, or other circumstances beyond our control. We appreciate your understanding and patience in these situations.
7. Lost or Stolen Packages
NORVAN™ is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your tracking shows your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
8. International Orders
For international orders, customers are responsible for any customs fees, import duties, or taxes that may be applied by their country. These charges are not included in the order total and are the responsibility of the customer.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us at: support@norvan.store.
By placing an order with NORVAN™, you agree to the terms of this Shipping Policy.